Customer Support & Contact Centres

Scale multilingual support with fast, accurate AI-powered communication across every channel.
Explore solutions

Key challenges

Customer support teams and contact centres need to handle large volumes of queries without slowing down response times or increasing costs. Tilde helps support teams translate, transcribe, and automate communication so they can respond faster, scale more easily, and keep service quality consistent across languages.

High volumes of incoming requests across multiple channels

Multilingual communication slowing down response times

Difficulty scaling support teams without increasing headcount

Inconsistent service quality across languages and agents

Heavy manual workload in transcription and documentation

How we can help?

Secure machine translation

Translate customer messages, tickets, and internal communication instantly with Tilde Enterprise MT, adapted to your domain and deployed with full data control.
Discover product

Speech-to-text for call transcription

Turn calls and voice interactions into accurate text with Tilde Transcribe, making it easier to document, review, and analyse customer interactions.
Discover product

AI assistant for customer support

Customer AI Assistant answers questions in multiple languages, manages large volumes of tickets simultaneously, and reduces the workload for your team.
Discover product

AI assistant for internal knowledge access

Workplace AI Assistant retrieves internal company knowledge, assists with drafting responses, and helps employees respond to customer requests more efficiently.
Discover product

Where these solutions create value

  • Real-time chat and email translation for global support teams
  • Call transcription for QA, training, and compliance
  • Multilingual customer ticket handling in helpdesk systems
  • Agent assistance for faster internal knowledge retrieval
  • Post-call summaries for CRM and reporting workflows
workplace-ai-assistant

Why customer support teams choose Tilde?

Faster response times

Reduce time spent translating, transcribing, or drafting replies so agents can focus on resolving issues.

Scalable multilingual support

Handle increasing ticket volumes across languages without growing your team.

Consistent customer experience

Ensure customers receive clear, accurate responses, regardless of the language or channel.

Better visibility and quality control

Turn conversations into structured text for easier monitoring, analysis, and improvement.

Take control of multilingual support at scale

Explore how Tilde can help your support or contact centre team handle higher volumes, more languages, and faster response expectations.

Contact us