Expectations vs Reality: what could AI really do for utility companies?
83% of top European utility executives consider artificial intelligence as a high to medium priority for their business, and in the next 1-5 years, more than 20% of efficiency gains from AI are expected in this industry. However, there is a telling paradox in the utility market – while most of the utilities think AI […]
Mona: the first virtual assistant in a central bank in Europe
A success story in a nutshell Industry standards introduce new rules of the game for central banks that have to adjust to challenges of the digital age and the needs of their customers. Mona, the virtual assistant of the Bank of Latvia, offers first-level support at any time of the day and at any place. […]
The first AI-chatbot of public administration in Latvia
A success story in a nutshell In June 2018, UNA, the first virtual assistant in the state administration, was launched at the Register of Enterprises. So far on the agency website or the Facebook Messenger platform it has provided information about various services of the Register of Enterprises to more than 25,000 customers. Ā UNAās […]
Practical examples: how to overcome the challenges of the digital age
New commercial challenges faced by businesses require an innovative approach to sustainable business, and digital solutions have become an absolute must. The rapid development of technologies has significantly expanded the range of solutions available to businesses to improve their competitiveness and customer service, and to increase efficiency. CEOs should carefully assess their business goals and […]
Technology is Crucial to Preserve the Lithuanian Language
Success story in short Communication has already been shifting into the digital space for quite a while. It is entirely common to communicate through technology and web applications, but there are certain challenges and issues. For example, is every language ready for this digital transformation? What is the digital future of small languages? The possibilities […]
Tilde IT Managing Director Renata Å pukienÄ: No One Can Be a Leader Without a Team
Holding a leaderās position at an information technology company while being a mother and also finding time for self-fulfillmentāis this possible? Apparently, yes. And the perfect example is the managing director of language technology company Tilde IT, Renata Å pukienÄ, whom her colleagues recognize as a leader. She talks about her career path, female leadership, and […]
Artificial Intelligence Solutions for Business Improvement: What Deserves Your Attention in 2021
A reality that resembles a movie scenario is becoming our everyday life. Chatbots for customer service and consulting, voice recognition, and video and audio search technologies are some of the smart solutions that businesses rely on to improve their work processes. Managing director of Tilde IT, Renata Å pukienÄ, speaks of artificial intelligence solutions that deserve […]
AI solution reduces customer service workload by 25%
Success story in short As the pandemic broke out, there was a sudden and unexpected surge in queries regarding the electronic signature of documents which meant three to four times more consultations provided by the eSignature customer service centre than before the outbreak. The virtual assistant Signe has taken over a quarter of all consultations. […]
The road from a Customer Service Representative to a chatbot trainer
AI is often blamed for potential robot apocalypse or destruction of the human race. These future scenarios have become popular due to various sci-fi movies, in particular as we see how quickly the smart technologies develop. It is one of the reasons for the AI to stir contradictory emotions, in particular among employees who have […]
Chatbots: more efficient and cost-saving way to interact with customers
Pekka MyllylƤ, Manging Director Tilde Estonia One may say that it is easier to get a little prize in lottery than getting through to a customer hotline with the first try. The lines are busy and waiting times long, in reality, the access to real people in the call centers might be often very difficult. […]